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VAX Home Member Services

Travel Impressions

CONTACT US

Reservations

800-284-0044
Book new reservations via phone or assistance on product, services, policies, or to book multiple destinations, deviations or special requests.

Hours of Operation:
Monday – Friday:  9:00 am – 7:00 pm EST
Saturday:  9:00 am – 7:00 pm EST
Sunday:  Closed

eCommerce Helpdesk

Have a question about a new or existing VAX booking? Contact us using one of the following methods below.
Phone: 1-800-999-4321
Email: Helpdesk@travimp.com

Hours of Operation:
Monday – Saturday: 9:00 am – 7:00 pm ET 
Sunday: Closed

VAX Navigation Help Line
Phone: 833-625-5358
vaxtechsupport@vaxvacationaccess.com

Travel Impressions VAX Navigation Help Line
Phone: 833-239-6323

Sales Support

Inside Sales
Phone:1-800-888-1881
Email:  east-hostsupport@applelg.net or  westsupport@applelg.net

Business Development Managers
Click here to view our current BDM contact list.

Customer Care

Customer Care Group
Travel Impressions Customer Care is available 24/7 to assist with guests issues during travel.
Phone: 1-800-284-0022
Email: customer.service@travimp.com

During Travel Customer Service
Email: onsite@travimp.com
Phone: 1-800-284-0044, prompt 3, then prompt 2

Post Travel Customer Service
Monday – Saturday:  9:00 am – 5:30 pm EST
Visit here!

The Villa Experience

Phone: 888-282-3786

Additional Contacts

Brochure
Phone: 800-284-0044, Prompt 5

Groups
Phone: 800-284-0044, Prompt 6
Email: groups@travimp.com

Price Match
Email: pricematch@travimp.com
Hours of Operation as of 4/13/20:
Monday: 9:00 am – 7:00 pm EST
Tuesday – Friday: 10:00 am – 7:00 pm EST
To chat with one of our Price Match representatives, click here.

WAVES Travel Agent Rewards Program

Email: wavesrewards@applelg.net

Airlines
For airline specific information such as baggage policies and more, click here.